Get In Touch

Q: Can I use more than one discount code?
A: Sorry, no, the system only allows one discount code per order. This includes Pedro Bucks rewards. You can combine a Gift Card and one discount code.

Q: I've lost/can’t remember my rewards code. How can I find it?
A: Your reward code history can be viewed from your Account Home/Pedro Bucks Rewards/Account. From here you can copy approved codes to your clipboard.

Q: I'm trying to add a discount code and it's not working?
A: If the code is part of a promotion, please make sure you have followed the instructions for the promotion. Most promotions require you to add free or discounted items to your cart. If the discount code is not part of a promotion make sure you are following the guidelines for the code that would have been provided when you received the code ie: minimum purchase amount, specific products applicable to the discount.

If you’ve checked all this and still have an issue please contact customercare@peteandpedro.com or use our contact form above. Please provide your name, email address and the discount code.

Q: How do I change or edit my subscriptions?
A: From your Account Home, select the Manage Subscriptions menu item to edit or cancel your subscriptions.

Q: Can I change my account email address?
A: You cannot directly change your email. Please send a message to customercare@peteandpedro.com or use our Contact form. Please provide your current and new email address in the message.

Q: Are your products Vegan Friendly? Sulfate Free?
A: Please review our Ingredients List page. Most of our products are listed there. If you do not see the product you are interested in listed please send a message to customercare@peteandpedro.com.

Q: Where's my order?
A: Most times the information available using the tracking number we have sent you is the most recent information available. If you are not receiving tracking updates with your tracking number, or it has been several days since the last tracking update, please send a message to customercare@peteandpedro.com. Please include the email address on the order and the tracking number in the message.

Q: The tracking number provided for my order isn't working, what can I do?
A: If you just received your notice of shipment with the tracking number, please wait until the afternoon or evening of the day of shipment as DHL has to pick up the packages and scan them into their system before you will see results on tracking. If it has been more than one day since you received the tracking number please send the Order and tracking number to customercare@peteandpedro.com or use our Contact form above. We will look into the issue and resolve it for you.

Q: Can I cancel my order?
A: You can cancel your order from your Account Home, select the Order History menu option. If the order has not shipped it can be edited or canceled. If the order has shipped, it cannot be canceled. Please contact customercare@peteandpedro.com or use our Contact form.