Don’t worry! The Putty has a bit of a learning curve. The deal is that a lot of guys get their shipment and open up thinking there’s something wrong, it's bad, or it must be old because it’s hard. That is absolutely not the case! Here is the deal- when you get your Putty when it is cold outside, it's going to be even harder.
• Bring it in let it warm up to room temperature.
• Using dry hands, dig a little bit by breaking it off in clumps. Wet it won't work because the product will just slide all over.
• Next, rub your hands together like crazy so the product disappears.
• Simply run it down to the roots and style like you want to. Bingo bango! Sexy hair!
Now one thing, as you get down a little bit deeper into the jar, it does get a little bit softer, but at first it is hard and will clump. It’s absolutely amazing! So, go give it a try and understand that there is some degree of a learning curve whenever you try a new product. When you use a high hold, matte product like Putty, the learning curve does go up a little bit. But I promise it's perfect. It's incredible, and your hair … oh my goodness, bueno!
Where's my order?
Most times the information available using the tracking number we have sent you is the most recent information available. If you are not receiving tracking updates with your tracking number, or it has been several days since the last tracking update, please send a message to firstname.lastname@example.org.Please include the email address on the order and the tracking number in the message.
My tracking number isn't working, help!
If you just received your notice of shipment with the tracking number, please wait until the afternoon or evening of the day of shipment as DHL has to pick up the packages and scan them into their system before you will see results on tracking. If it has been more than one day since you received the tracking number, please send the order and tracking number to email@example.com or use our Contact form. We will look into the issue and resolve it for you.
Sorry, no, the system only allows one discount code per order. This includes Pedro Bucks rewards. You can combine a Gift Card and one discount code.
Can I cancel my order?
Sure. You can cancel it on your own till it has been shipped. You can cancel it within your order confirmation email and/or account. You can also simply edit the order which cancels the original and reissues a new number - you'd still need to place another order but it saves you a few steps.
If you're not sure about the above, please email firstname.lastname@example.org to cancel your order.
Pete and Pedro's goal is to ship all orders in 1 business day or less. If you need to cancel an order, please type "CANCEL ORDER" in the email's subject line so we can identify it as quickly as possible.
NOTE: Cancellations are not possible after the package has been shipped. Cancellations after shipment may be refunded (product cost less shipping) if the package is returned unopened.
What if one of the following occurs? Shipping error, order discrepancy, damaged item, incorrect address, incorrect items, or missing items.
Please inform Pete and Pedro of any shipping error within 10 days of the delivery date to email@example.com. The following information is required for verification.
• Photo of the shipping box
• Photo of the damage/incorrect item
• Customer Service will review the order and respond within 24 hours.
I'm trying to apply a discount code and it's not working, what shall I do?
If the code is part of a promotion, please make sure you have followed the instructions for the promotion. Most promotions require you to add free or discounted items to your cart. If this is not done, there won't be a product for the code to remove/reduce the price on so it generates an error.
If the discount code is not part of a promotion make sure you are following the guidelines for the code that would have been provided when you received the code ie: minimum purchase amount, specific products applicable to the discount.
I'm a salon, barber shop, spa, or related retail outlet and want to sell some BUENO HAIR. How can I submit an application?
Applications are accepted for RETAIL sales only. Additionally, Pete and Pedro is not entertaining international applications at this time. Please follow the steps below:
• Complete the application Wholesale Buyer Application
• Sign the Wholesale Buyer Agreement
• Email both as an attachment to Debbie at firstname.lastname@example.org
• Please allow 3 -5 business days for the approval process!
The Bueno Hair Club
What is the Bueno Hair Club?
Do you want to save money on shipping AND have Pete and Pedro delivered to you on an automatic schedule so you don’t have to worry about running out of bueno hair? The club will give you free shipping, and deliver Pete and Pedro to your door when you need it (not available internationally, sorry!). Simply select your interval, select your products, and leave the rest to Pete and Pedro. If you're interested, please visit the Bueno Hair Club section of the website and proceed through the sign-up process. It’s as easy as uno, dos, tres!
How do I determine the Bueno Hair Club interval that's right for me?
Pay attention to how long it takes you to go through 1/2 of the jar. When you hit the halfway mark, multiply the weeks by two and then head to the Bueno Hair Club website page to sign up. This is the best way to maintain your Bueno Hair and save money on shipping.
When do items ship and what about shipping charges?
Your first order will ship within 2 business days. All future orders will be processed depending on the interval chosen when submitting your membership. Shipping is free for every Bueno Hair Club membership. Domestic memberships available only.
When will I be charged for my Club orders?
Orders are billed to the form of payment registered with the membership and on the day the order is shipped. You can cancel any order up to 24 hours before the next order date.
How do I change or edit my subscription?
From your Account Home select the Manage Subscriptions menu item to edit or cancel your subscriptions.
Which hair styling product should I use?
Use our hair styling tool to get a personalized pick in seconds.
Pete & Pedro is an Aaron Marino - Alpha M. company. Alpha M is one of the premier men's lifestyle, fitness, and grooming influencers and has been on Shark Tank...twice. Pete & Pedro is a premium men's grooming and lifestyle line dedicated to carrying only the best hair care products, styling aids, skin care, body washes, tools, and beard & shaving supplies. If you have any questions regarding our men’s grooming products, please check out our grooming/hair advice section which is loaded with tips and tricks on how to look your best or just email us, we’re happy to help. Till then, Bueno hair!